Policy Documents

Privacy Policy

About Us

This website https://quininstitute.com is owned and operated by The Quin Institute, a subsidiary company of Climate LinkUP LTD, a registered company in England and Wales no. 13388518. Address: 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT.

This Policy states how we collect data, how we store it, how we use it and how those who give us their details whether that is from visiting our websites and give us their data over the phone, face to face, and in writing and how they can request how that data is used by the Quin Institute. The Quin Institute is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. We will be happy to deal with any queries or requests regarding the data we hold about you. We can be contacted via email: privacy@quininstitute.com

Legal Basis And Purpose For Processing Your Personal Data

Our Privacy Policy gives you information on how we collect and use your personal data. To process your data, we must have a lawful basis to do so. The law allows for six ways to process your personal data. We will process your personal data where you have given consent to the processing of your personal data for one or more specific purposes;

• It is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract;
• It is necessary for compliance with a legal obligation to which we are subject;
• It is necessary to protect your vital interests;
• It is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
• It is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data.

How Do We Collect Information?

We obtain personal information from you when you enquire about our activities, become a member of and interact on the Quin Institute e-Learning Platform, interact with our University Partners facilitating course training, send or receive an email, attend an event organised by the Quin Institute or our Partners, ask a question about our services or otherwise provide us with personal information. We may also receive information about you from third parties; for example, from our service providers or from a contact who wants to tell you about our websites or the assistance we may be able to provide or the activities we carry out.

Information We May Collect From You

To facilitate your interest in and services delivered by the Quin Institute, we may collect and process the following data about you:

• Personal data only when you actively enquire about our services:
• Name, place of work, role
• Contact information including email address
• Location
• Postal address
• Your interests in relation to Quin Institute services and events
• Your computer IP address
• Billing or purchase information

We also gather general information about the use of our websites, such as which pages users visit most often, and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in emails sent out from the Quin Institute. This information is collected using Google Analytics software. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites. Please see information on Cookies below.

How Do We Use Your Information?

We will use the information held about you for the purposes for which it was provided to us as stated at the point of collection (or as may be obvious in the context of collection). Your personal data will be used by us in the following ways:

• To respond to your enquiries
• To send you information you have requested
• To improve our business and the service and/or products we provide
• To facilitate any interest in a career
• To manage the website (including your member login and account)
• For administration purposes. This means we may contact you regarding our services or online content you have signed up for, to let you know that a service or online site has been suspended for maintenance, if your member subscription is about to expire to ask if you wish to renew it
• We use IP addresses and device identifiers to identify the location of users, to establish the number of visits from different countries, and to personalise content and emails
• For analysis and research to improve our services offered
• To conduct surveys with you (where you have consented to us contacting you for such purpose)
• To provide personalised communications
• We may use and disclose information in aggregate (so no individuals are identified) for marketing and strategic development purposes

Sharing Data With Third Parties Including Our Service Providers

To make certain services available to you, we may need to share your personal data with some of our service partners.  These include IT, university training staff, website, and marketing service providers.

The Quin Institute only allows its service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls.  We also impose contractual obligations on service providers relating to data protection and security, which mean they can only use your data to provide services to you, and for no other purposes.

Other Third Parties

Aside from our service providers, the Quin Institute will not disclose your personal data to any third party, except as set out below.  We will never sell our customer data to other organisations for marketing purposes.
We may share your data:

• With governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: –
• To comply with our legal obligations
• To exercise our legal rights (for example in court cases)
• For the prevention, detection, investigation of crime or prosecution of offenders; and
• For the protection of our employees and customers

How Do We Protect Personal Information?

We use a secure server when you contact us via our websites. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate, and up to date.  We will ensure that your personal information is kept only for so long as is necessary for the purposes for which it was collected and is securely destroyed in accordance with our data retention and disposal policy.

Your Consent

By providing us with your personal information, you consent to the collection and use of this in accordance with the purposes described in this policy.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How Long Do We Keep Your Data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

Changes

If your personal details change, please help us to keep your information up to date by notifying us. We may change the terms of this privacy statement from time to time. If we do so, we will post the changes here so please check from time to time. By continuing to use our websites you will be deemed to have accepted such changes.

What Rights Do You Have In Relation To Your Data?

Under the General Data Protection Regulation, you have rights in relation to your data, including a right of access to your data, a right to rectification, erasure (in certain circumstances), restriction, objection or portability (in certain circumstances). You also have a right to withdraw consent. If you would like a copy of some or all of your personal data held by the Quin Institute, please email us at privacy@quininstitute.com.

Trademarks & Copyright

The Quin Institute owned websites contains material which is protected by copyright and/or other intellectual property rights. All copyright and intellectual property rights including website content, document content, names, images and logos are owned by the Quin Institute or Partners unless otherwise stated. All rights are reserved.

You are responsible for complying with all applicable copyright laws. We permit you to make copies of information on the Quin Institute websites as necessary incidental acts during your viewing and you may take a print for your personal use of so much of the site as is reasonable for private purposes. All other uses are prohibited. Nothing in these terms shall be construed as conferring any right to use any trademark logo patent right (current or past registered trademarks that define the Quin Institute brand) or copyright of the Quin Institute.

Complaints

If you are unhappy with the way in which the Quin Institute has handled your personal data, we ask that you contact us in the first instance, to enable us to resolve your concerns. Please contact us via complaints@quininstitute.com. If you remain dissatisfied, you have a right to complain to the Information Commissioner’s Office.

Disclaimer

The content of this site is for general information purposes only. It does not constitute professional advice (legal or otherwise) nor should it be used as such. Use of this site does not form a contract for services between this company and yourself.

Whilst reasonable efforts are made to keep the content of this site both accurate and up to date, no warranties are expressed or implied. We cannot accept responsibility for actions based on the material contained herein.

How To Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@quininstitute.com. This policy is under regular review. This policy was last amended on 1 August 2023.

Terms & Conditions

Access to Our Website

Access to our Quin Institute website: https://quininstitute.com is free of charge and is provided “as is” and on an “as available” basis.  We may alter, suspend, or discontinue Our website (or any part of it) at any time and without notice. We will not be liable to you in any way if our website (or any part of it) is unavailable at any time and for any period. Access to our Quin Institute e-Learning Platform is granted via Paid Subscriptions, governed by these Terms and Conditions.

Copyright

Copyright of all material residing on servers using the domain name quininstitute.com, including all sub-domains, is owned by the Quin Institute and/or the University Partners except where otherwise stated. Materials originating from the Quin Institute servers may not be resold or redistributed in print or other media without prior written permission from the author of that material, or if no author is given, from webmaster@quininstitute.com. For the purposes of this notice, ‘written permission’ shall include permission given via electronic mail. The Quin Institute is committed to ensuring that Copyrighted material is not hosted in violation of any copyright laws.  Concerns about the content of any webpage should be sent to webmaster@quininstitute.com.

Disclaimer

Information published on the Quin Institute servers is not guaranteed to be correct, current, or comprehensive. The Quin Institute accepts no responsibility for the accuracy of any material published on its servers. Users seeking to verify information must obtain confirmation from the course facilitators of the information.

In no event shall the Quin Institute be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from the Quin Institute servers.

External links from the Quin Institute pages will not necessarily be labelled as such. The Quin Institute disclaims liability for the content or nature of sites which may be linked from material on any Quin Institute server. The Quin Institute reserves the right to change any information published online at any time without notice. Any rights not expressly granted herein are reserved.

Privacy Statement

We collect personal information from you to facilitate your interest in and services delivered by the Quin Institute, including information about your:

• Personal data only when you actively enquire about our services:
• Name, place of work, role
• Contact information including email address
• Location
• Postal address
• Your interests in relation to Quin Institute services and events
• Your computer IP address
• Billing or purchase information

We collect your personal information to:

• carry out our operations, functions, and activities as a training Institute
• collect information for enrolment
• understand and enhance website and marketing operations.

Besides our Quin Institute staff, E-learning platform administrators and Partner Universities, we only share this information with relevant organisations to comply with legislation. Our Quin Institute Data Privacy Policy provides more details on data information that is collected, how it is used for the purpose of facilitating courses and your data rights.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us:

• Email: privacy@quininstitute.com
• Post: Quin Institute, 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT

The Quin Institute eLearning Platform: Conditions Of Access

The Quin Institute’s eLearning environment, Moodle, is provided for the purposes of teaching and learning. By accessing and using The Quin Institute e-Learning Moodle Platform, you acknowledge that you understand and agree with the following site Policy:

Information Disclosure
In using the Quin Institute e-Learning Moodle Platform you agree to make some information about yourself viewable to others, including your first and last name. By default, your photo displayed on your profile page will only show your initials. You are free to change to your photo and control other information that is available about yourself. You should be careful not to add personal or private information about yourself that you do not wish others to see.

Respecting Privacy
You are expected to respect the right to privacy of others. You must not make inappropriate use of others’ personal information or post private information or contact about another person. You must not re-post a message that was sent to you privately without permission of the person who sent the message or forward any email notification or feeds from forum postings. Any contact from another user or receipt of any message you feel uncomfortable about should be reported immediately. Information on the Quin Institute complaints procedures is found here.

The Quin Institute eLearning Platform: Code Of Conduct

Etiquette and Respect

Forums are a useful tool that lecturers frequently use to facilitate communication within their courses. Discussion tone should be kept polite and focussed on facts. Always show respect and consideration to others, including respecting the decisions of forum moderators and course facilitators. Any inflaming or personal attacks will be deleted.

Advertising

All participants are welcome (as part of their self-disclosure to the community) to write about and even link to their company and other commercial affiliations as part of their description in their Moodle.org user profile. It helps us all understand who we are speaking with. All participants are welcome to write about and link to commercial products or services if posted in the natural context of a discussion such as an answer to a question. This is not seen as advertising. No-one should post unsolicited advertisements for products and services with no appropriate context. Moderators will delete any such blog entries, forum discussions, docs or other unwanted content when they find it.

Forum Policy Violations

Our E-Learning Policy has been developed to ensure quality of our Quin Institute eLearning services. Posts which violate this policy may be edited, moved to a closed discussions forum or deleted at the discretion of our forum moderators.

Live Training Sessions

Live online courses will be managed according to the individual trainer’s preferences. This will be done in the most appropriate way to communicate the subject content and achieve the learning outcomes. You’ll be informed how the session will run at the start, and also how to ask questions during the session. Trainers and University administrators reserve the right to mute delegates on Zoom whilst the tutor is speaking or at any time. In extreme cases, trainers and University administrators reserve the right to remove delegates from a course if they do not follow the code of conduct. Opinions expressed by delegates in a live session do not constitute the opinion of the Quin Institute or partner Universities. All live courses will have the potential for you to pose questions, but there is no guarantee that all individual questions will be answered. If the group size and time does not allow for individual answers, the trainer or a University administrator will group questions into themes and will endeavour to address these themes within the session. All live courses will be recorded. For the avoidance of doubt, nothing in these terms and conditions shall be construed as granting to the customer any right, title, or interest in any of the intellectual property rights of the Quin Institute or partner Universities.

Site Policy Violations

If you come across any spam, unsolicited adverts or any other content that you feel is inappropriate, please report immediately to your course moderator, course facilitator or using the email address: support@quininstititute.com. Posts which violate our site policy may be edited or deleted at the discretion of moderators. Anyone who persists in violating our code of conduct will have their account blocked.

Disclaimer

Whilst moderators and course facilitators will attempt to remove or edit any objectionable material as quickly as possible, it is impossible to review every post. All forum posts made on the Quin Institute e-learning platform express the views and opinions of the author and not the views of the moderators, course facilitators (except for posts by these people) or the Quin Institute and they cannot be held liable.

Course Certification

Executive courses on the Quin Institute eLearning Platform are certified. Following the successful completion of the course, certificates are issued by the respective University responsible for the course. Successful course completion is determined by the published pass level defined for each course.

On the Move with the Moodle App

The Moodle App is available from Apple Store and Google Play Store. Download, install and login to access your personal dashboard.

With our mobile App you can:

• Browse the content of your courses, even when offline.
• Receive instant notifications of messages and other events.
• Quickly find and contact other people in your courses.
• Upload images, audio, videos and other files from your mobile device.
• Track your progress, mark tasks as complete and browse your learning plans.
• Attempt quizzes and post in forums.
• View your course grades.

Liability

The Quin Institute eLearning Platform is provided to you “as is” and we exclude all representations, warranties, conditions and terms expressed or implied by statute, common law or otherwise to the fullest extent permitted by law. We do not guarantee that the use of the eLearning Platform will be compatible with all hardware and software or will be uninterrupted or error or virus free or will deliver any specific outcome for its users, or defects on the eLearning Platform will be corrected (save for those defects which the Quin Institute is obliged to correct by law).

You must take appropriate steps to ensure that you regularly check for and protect against viruses when using the eLearning Platform on any device. We may terminate your account or your access to/use of the eLearning Platform with immediate effect if we reasonably believe you are in breach of these terms and conditions and/or the code of conduct or  to prevent any abusive, fraudulent or unlawful activity or to prevent or stop any harm or damage to the Quin Institute, any learner or the general public.

To the fullest extent permitted by law, the aggregate liability of the Quin Institute, to you, the customer, to under or in relation to these terms and conditions shall be limited to the total price payable by you under these terms and conditions. Nothing in these terms and conditions shall exclude or limit liability for negligence resulting in personal injury or death, fraud, or for any other type of liability that, by law, cannot be limited or excluded.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and the parties agree to submit to the jurisdiction of the courts of England and Wales. Through registering for the Quin eLearning Platform, you are deemed to have accepted our terms and conditions.

MyQuin Subscription Terms Of Sale

These MyQuin Subscription Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Paid Quin Institute Training Content, accessed via Subscriptions, is sold by Us to consumers through this website, https://quininstitute.com (“Our Site”). 

Please read these MyQuin Subscription Terms of Sale, together with our Terms & Conditions and Privacy Policy carefully and ensure that you understand them before purchasing a Subscription.  You will be required to read and accept these Policies when ordering a Subscription.  If you do not agree to comply with and be bound by these Policies, you will not be able to purchase a Subscription and access the Quin Institute Paid Training Content through Our Site.

Definitions and interpretation

In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

Information About Us

Our Site, https://quininstitute.com is owned and operated by Climate LinkUP LTD, a limited company registered in England and Wales under 13388518, whose registered address is: 85 Great Portland Street, First Floor, London, United Kingdom, W1W 7LT.

Subscriptions, Paid Training Content, Pricing and Availability

We may from time to time change Our prices.  Changes in price will not affect any Subscription that you have already purchased but will apply to any subsequent renewal or new Subscription.  We will inform you of any change in price at least 14 days before the change is due to take effect.

Minor changes may, from time to time, be made to certain Paid Training Content, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues.  These changes will not alter the main characteristics of the Paid Training Content and should not normally affect your use of that Paid Training Content.

Prices on Our Site are shown exclusive of VAT. The amount of VAT payable will be automatically adjusted when taking payment and is dependent on the VAT requirements for your region.

Orders

Our Site will guide you through the process of purchasing a Subscription.  Before completing your purchase, you will be given the opportunity to review your order and amend it.  Please ensure that you have checked your order carefully before submitting it.

If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible.  If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it.  If you do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel your order and treat the Contract as being at an end.  We will not be responsible for any delay in the availability of Paid Training Content that results from you providing incorrect or incomplete information.

No part of Our Site constitutes a contractual offer capable of acceptance.  Your order to purchase a Subscription constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acceptance is indicated by Us sending you a Subscription Confirmation by email.  Only once We have sent you a Subscription Confirmation will there be a legally binding Contract between Us and you.

Subscription Confirmations shall contain the following information:

• Your Subscription ID;
• Confirmation of the Subscription ordered 
• Fully itemised pricing for your Subscription including, where appropriate tax
• The duration of your Subscription

Payment

Payment for Subscriptions must always be made in advance.  Your chosen payment method will be charged when We process your order and send you a Subscription Confirmation and before each renewal date. Payments due must be made in full. If you do not make any payment due to Us on time, We will suspend your access to the Paid Training Content.  If you do not make payment within 14 days of Our reminder, We may cancel the Contract.  Any outstanding sums due to Us will remain due and payable. If you believe that We have charged you an incorrect amount, please contact Us at accounts@quininstitute.com as soon as reasonably possible to let Us know.

Provision of Paid Training Content

Paid Training Content appropriate to your Subscription will be available to you immediately when We send you a Subscription Confirmation with unique access code and will continue to be available for the duration of your Subscription (including any renewals), or until the Contract is otherwise ended.

In some limited circumstances, We may need to suspend the provision of Paid Training Content (in full or in part) for one or more of the following reasons: To fix technical problems or to make necessary minor technical changes or to update the Paid Training Content to comply with relevant changes in the law or other regulatory requirements or to make more significant changes to the Paid Training Content. If We need to suspend availability of the Paid Training Content, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons, in which case We will inform you as soon as reasonably possible.

We may suspend provision of the Paid Training Content if We do not receive payment on time from you.  We will inform you of the non-payment on the due date, however if you do not make payment within 14 Days of Our notice, We may suspend provision of the Paid Training Content until We have received all outstanding sums due from you.

Ending your Subscription

By default, you have a legal right to a “cooling-off” period within which you can cancel your Training Subscription for any reason, including if you have changed your mind, and receive a refund.  The period begins once We have sent you your Subscription Confirmation (i.e., when the Contract between you and Us is formed) and ends 14 calendar days after the date of Our Subscription Confirmation. After the cooling-off period, you may cancel your Subscription at any time, however, We cannot offer any refunds and you will continue to have access to the Paid Training Content for the remainder of your current Subscription (up until the renewal or expiry date, as applicable), whereupon the Contract will end.

If you purchase a Subscription by mistake (or allow your Subscription to renew by mistake), please inform Us as soon as possible and do not attempt to access any Paid Training Content.  Provided you have not accessed any Paid Training Content since the start date (or renewal date, as appropriate) of the Subscription We will be able to cancel the Subscription and issue a full refund.  If you have accessed any Paid Training Content once the Subscription has started, We will not be able to offer any refund and you will continue to have access to the Paid Training Content for the remainder of the Subscription (up until the renewal or expiry date, as applicable).

If you wish to exercise your right to cancel under the conditions outlined, you may inform Us of your cancellation by email and this will be effective from the date on which you send Us your message. Email:support@quininstitute.com. Please provide Us with your name, address, email address, telephone number, and Subscription ID. Refunds will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel. Refunds will be made using the same payment method that you used when purchasing your Subscription.

Our Liability

We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and Us. Our total liability to you for all other losses arising out of or in connection with any contract between you and Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be no more than the total sums paid by you under the contract in question. Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); for fraud or fraudulent misrepresentation; or for any other matter in respect of which liability cannot be excluded or restricted by law.

Events Outside of Our Control (Force Majeure)

We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

If any such event occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

• We will inform you as soon as is reasonably possible;
• We will take all reasonable steps to minimise the delay;
• We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Paid Training Content as necessary;

Communication and Contact Details

If you wish to contact Us with general questions or complaints, you may contact Us by at support@quininstitute.com. All complaints are handled fairly in accordance with Our complaint procedure.

How We Use Your Personal Information (Data Protection)

All personal data that We may use will be collected, processed, and held in accordance with the provisions of the Data Protection Legislation and your rights thereunder. For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy.

Other Important Terms

We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, you will be informed by Us in writing.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.  The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale.  The remainder of these Terms of Sale shall be valid and enforceable. No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision. We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements.  If We change these Terms of Sale as they relate to your Subscription, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.

Law and Jurisdiction

These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law. Any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Complaints Procedure

We encourage all reasonable, genuine, and sincere complaints to be raised as soon as possible to enable resolution. We work to resolve complaints quickly. Below are the principles that underpin our complaints procedure.
• We take all complaints seriously.
• We listen to concerns without bias.
• We aim to reach a fair outcome.
• We inform of next steps.

Informal Complaint Stage: Early Resolution

In most circumstances, complaints are resolved during early resolution stage. If you are dissatisfied with the initial response to your concerns, you will be asked to log an “informal” complaint. If you remain dissatisfied following the informal early resolution, you can escalate your complaint to the formal stage.

Formal Complaint Stage

If you are dissatisfied with the outcome from early resolution complaints stage, you may submit a formal complaint. We will assign a member of staff to assume responsibility for investigating and facilitating a resolution. They will gather information and speak to the relevant parties find out what has happened. They may need to request evidence from one or more parties and meet with you to discuss your concerns. Each complaint is individual and it will be important for us to gather a complete account of your concerns. We aim to resolve the issue through discussion, where possible. You will then receive a letter explaining the decision made and the actions taken. If you are not happy at this stage you can request a review of this outcome by speaking to, or emailing us at: complaints@quininstitute.com

Review Stage

If you remain dissatisfied after receiving the outcome letter at the formal complaint stage, you can request that this outcome is reviewed by another member of staff. You must do this as soon as possible after you receive the outcome letter, and in all cases within two weeks of the date of that letter. The review stage will follow similar rules to the formal stage and will focus on ensuring a thorough and fair investigation has taken place and reasonable outcome provided. If there is any relevant information you believe has not been considered already you should provide it at this stage to enable thorough review. The reviewer will issue a Completion of Procedures (CoP) letter that will evidence completion of the Quin Institute complaints procedure.